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    Client's satisfaction survey

    IT02-PROPH02.- CLIENT'S SATISFACTION
    PRO-PH02
    ORDERS MANAGEMENT


    PRODUCT

    1. Quality Very goodGoodRegularBadVery bad
    2. DesignVery goodGoodRegularBadVery bad
    3. Packing Very goodGoodRegularBadVery bad
    4. Price Very goodGoodRegularBadVery bad

    SERVICE

    1. Assistants & Consultations Very goodGoodRegularBadVery bad
    2. Terms of delivery Very goodGoodRegularBadVery bad
    3. Problem's resolution Very goodGoodRegularBadVery bad

    INVOICING

    1. Terms of payment Very goodGoodRegularBadVery bad
    2. Understanding of documents Very goodGoodRegularBadVery bad
    3. Quickness of response Very goodGoodRegularBadVery bad

    COMPLAINTS

    Have you had some complaint?
    Which kind of complaint?
    1. Has it been resolved? YesNo
    2. Time necessary to be solved Less than a weekMore than 1 weekMore than 1 month

    COMMENTS

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